Billing

Get all the details on how you're billed through retargeting with Shoelace.

7 articles in this collection
Written by Sanja Smrzlic and Helena Roche

Updating Your Shoelace Payment Method

What to do when we are unable to charge your card and have paused your ads

Written by Helena Roche
Updated over a week ago

My catalog feed won’t accept the currency.

Written by Sanja Smrzlic
Updated over a week ago

When will I be billed?

Written by Sanja Smrzlic
Updated over a week ago

Why did you charge me $5 for ad spend?

Written by Sanja Smrzlic
Updated over a week ago

Why do I have to pay more for higher tiers?

Written by Sanja Smrzlic
Updated over a week ago

What is the difference between plans/tiers?

Written by Sanja Smrzlic
Updated over a week ago

Why are my ads suspended?

What to do when you see a "Suspended" status on your Journey

Written by Helena Roche
Updated over a week ago