Shoelace Help Center
Group 65Go to Shoelace
All Collections
Billing

Billing

Get all the details on how you're billed through retargeting with Shoelace.

Sanja Smrzlic avatar Helena Roche avatar
7 articles in this collection
Written by Sanja Smrzlic and Helena Roche

Updating Your Shoelace Payment Method

What to do when we are unable to charge your card and have paused your ads
Helena Roche avatar
Written by Helena Roche
Updated over a week ago

My catalog feed won’t accept the currency.

Sanja Smrzlic avatar
Written by Sanja Smrzlic
Updated over a week ago

When will I be billed?

Sanja Smrzlic avatar
Written by Sanja Smrzlic
Updated over a week ago

Why did you charge me $5 for ad spend?

Sanja Smrzlic avatar
Written by Sanja Smrzlic
Updated over a week ago

Why do I have to pay more for higher tiers?

Sanja Smrzlic avatar
Written by Sanja Smrzlic
Updated over a week ago

What is the difference between plans/tiers?

Sanja Smrzlic avatar
Written by Sanja Smrzlic
Updated over a week ago

Why are my ads suspended?

What to do when you see a "Suspended" status on your Journey
Helena Roche avatar
Written by Helena Roche
Updated over a week ago
Shoelace Help Center
Intercom We run on Intercom