Troubleshooting | Shoelace Help Center

Troubleshooting

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10 articles in this collection
Written by Nancy Thich, Sanja Smrzlic, Florent Schmahl and 1 other

How do I connect my Instagram Account to My Facebook Page?

How to get your ads to run from your Facebook Page and Instagram Account

Written by Sanja Smrzlic
Updated over a week ago

Forgot your Password?

Written by Sanja Smrzlic
Updated over a week ago

Updating your Facebook payment method

How to update your payment details when Facebook pauses your ads

Written by Helena Roche
Updated over a week ago

Facebook Ad Account Spending Limit

What to do when you've reached the limit and your ads are paused

Written by Helena Roche
Updated over a week ago

Accepting Facebook's New Custom Audiences Terms Every 90 Days

Facebook requires users to accept their new Custom Audiences Terms every 90 days for our email based integrations to work

Written by Florent Schmahl
Updated over a week ago

Shoelace + Facebook's 2-Factor Authentication

Steps to take to give Shoelace access to your Facebook product catalogue

Written by Helena Roche
Updated over a week ago

Facebook disapproved my ad. What do I do?

Describes the steps you can take when you notice Facebook has disapproved one of your ads.

Written by Sanja Smrzlic
Updated over a week ago

Uninstalling Shoelace

Before you uninstall

Written by Nancy Thich
Updated over a week ago

Is my pixel working?

Make sure your pixels are working correctly

Written by Nancy Thich
Updated over a week ago

Why have my ads stopped delivering on Facebook?

Some common reasons why ads stop running within your Facebook Ad Account

Written by Helena Roche
Updated over a week ago