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Troubleshooting
Troubleshooting
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11 articles in this collection
Written by
Sanja Smrzlic,
Helena,
Jake Jardine
and 1 other
Facebook Account updating error message
Why you may not be able to temporarily create, edit or update your ads after switching Facebook settings
Written by
Sanja Smrzlic
Updated over a week ago
How do I connect my Instagram Account to My Facebook Page?
How to get your ads to run from your Facebook Page and Instagram Account
Written by
Sanja Smrzlic
Updated over a week ago
Forgot your Password?
Written by
Sanja Smrzlic
Updated over a week ago
Updating your Facebook payment method
How to update your payment details when Facebook pauses your ads
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Written by
Helena
Updated over a week ago
Facebook Ad Account Spending Limit
What to do when you've reached the limit and your ads are paused
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Written by
Helena
Updated over a week ago
Accepting Facebook's New Custom Audiences Terms Every 90 Days
Facebook requires users to accept their new Custom Audiences Terms every 90 days for our email based integrations to work
Written by
Jake Jardine
Updated over a week ago
Shoelace + Facebook's 2-Factor Authentication
Steps to take to give Shoelace access to your Facebook product catalogue
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Written by
Helena
Updated over a week ago
Facebook disapproved my ad. What do I do?
Describes the steps you can take when you notice Facebook has disapproved one of your ads.
Written by
Sanja Smrzlic
Updated over a week ago
Uninstalling Shoelace
Before you uninstall
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Written by
Paul Rajotte
Updated over a week ago
Is my pixel working?
Make sure your pixels are working correctly
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Written by
Paul Rajotte
Updated over a week ago
Why have my ads stopped delivering on Facebook?
Some common reasons why ads stop running within your Facebook Ad Account
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Written by
Helena
Updated over a week ago