Troubleshooting

+1
8 articles in this collection
Written by Luke Hallinan, Sanja Smrzlic, and Nancy Thich and 1 other

Accepting Facebook's New Custom Audiences Terms Every 90 Days

Facebook requires users to accept their new Custom Audiences Terms every 90 days for our email based integrations to work
Written by Luke Hallinan
Updated this week

Facebook disapproved my ad. What do I do?

Describes the steps you can take when you notice Facebook has disapproved one of your ads.
Written by Sanja Smrzlic
Updated over a week ago

Uninstalling Shoelace

Before you uninstall
Written by Nancy Thich
Updated over a week ago

Help! I am stuck on "Connect to Facebook"

When the button to Connect to Facebook just doesn't work.
Written by Reza
Updated over a week ago

Need to be an "Admin" on your Business Manager to connect it with Shoelace

You'll be unable to connect Shoelace to your Business Manager unless you are an Admin on the account.
Written by Reza
Updated over a week ago

Business Manager needs to have at least one ad account associated to it

If your Business Manager doesn't have any ad accounts on it, you'll need to either claim an existing ad account or create a new one.
Written by Reza
Updated over a week ago

Need to be an "Admin" on your Ad Account you want to connect to Shoelace

You'll be unable to connect Shoelace to your Ad Account unless you are an Admin on the account.
Written by Reza
Updated over a week ago

How to set up a Facebook Business Manager - and why you need one

To use Shoelace, you'll need a Facebook Business Manager account. This article explains how to create one
Written by Reza
Updated over a week ago